Shipping & Delivery Policy
Delivery Areas
We deliver trampolines and playground equipment to every county in Kenya — from Nairobi to the coast, the Rift Valley, western Kenya, and the north.
- Nairobi: Our crew delivers within 3 hours. Delivery fee from Ksh 600 depending on location. Nairobi delivery details →
- Outside Nairobi: Dispatched within 24 hours via Fargo, G4S, shuttles, matatus, buses, or SACCOs — whichever you prefer. Countrywide delivery guide →
City-specific delivery pages:
Delivery Timeline
Nairobi
Delivered and installed by our crew within 3 hours of your order. Installation is free when you buy from us.
Rest of Kenya
Dispatched within 24 hours through your chosen carrier. You receive a written installation guide and video tutorials with your order.
Delivery Fees Outside Nairobi
Outside Nairobi, the delivery fee is set by whichever carrier you choose — Fargo, G4S, a shuttle, matatu, bus, or SACCO. We quote the estimated fee before you commit, so you know the full cost upfront. You pay what your chosen method charges; we do not add a markup on top.
Within Nairobi, delivery fees start from Ksh 600 depending on your exact location.
Installation & Assembly
Nairobi — Free Installation
When you buy from Mr. Trampolines and you are in Nairobi, our team delivers and installs at no extra charge.
Outside Nairobi — Self-Install (Most Popular)
Most customers outside Nairobi install their trampoline themselves. Assembly follows a clear step-by-step order and typically takes under 30 minutes with two people. Every order includes:
- A written installation document
- Video assembly tutorials — full guide here
- WhatsApp support if you get stuck on a step
Paid Installation (Optional)
If you prefer not to assemble it yourself, paid installation is available outside Nairobi at Ksh 5,000. Mention this when you order.
Delivery Fee Summary
| Location | Delivery Fee | Delivery Timeline |
|---|---|---|
| Within Nairobi | Ksh 600 | Typically within 3 hours |
| Outside Nairobi | Varies by carrier (quoted upfront) | Within 24 hours of dispatch |
Payment Options
Pay After Delivery in Nairobi
Within Nairobi, payment is made after delivery so you can inspect your order first.
Mobile Money
M-Pesa, Airtel Money, and other mobile money platforms accepted for advance payment.
Important Information
Delivery Requirements
- Please ensure someone is available to receive the delivery
- Provide clear directions to your location
- Ensure adequate space for trampoline assembly
- Have payment ready upon delivery
Weather Conditions
Delivery may be delayed during heavy rainfall or extreme weather conditions for safety reasons. We will contact you to reschedule if necessary.
Contact Information
For delivery inquiries or to track your order: